Charged after a free trial for an online will? How to cancel and what refund to ask for

You made a will on a free trial, or bought a will package that came with a plan, and now there is a charge on your card you did not expect. It happens to a lot of people, and the fix is mostly the same everywhere: stop the next charge, ask for this one back under the company’s own rules, and make sure you keep your documents.

This page gives each company’s cancellation and refund rule, quoted from its own terms and help pages as read on the date in the facts table, and the order to do things in.

First: do these three things today

1. Download every document you made: the will, health care directive, power of attorney, in every format offered. Some services remove access when you cancel.
2. Cancel the membership or plan, using the steps below. Save or screenshot the confirmation.
3. Ask for a refund in writing through the company’s help centre or chat, quoting its own rule.

Your will itself is safe. A signed will is valid regardless of what happens to the account that produced it. If you have not signed it yet, do that next; our signing guide shows how.

Rocket Lawyer

What happened: the 7 days trial converted. One trial per customer; card required; billed the day after the trial ends unless you cancel. Monthly and yearly plans renew automatically until cancelled.

How to cancel: online, under Settings, then Membership, then Manage membership. Its help centre says that after cancelling, Documents you made stay available in your account, but you cannot make new ones.

Refund rule: Within 30 days of purchase, except where state law allows otherwise. Its plain-English summary adds that it does not refund services you have already used unless you have a good reason. If you made the will during the trial and have used nothing since the charge, say exactly that.

LawDepot

What happened: the trial converted to a monthly subscription (LawDepot’s trial: 7 days, then $49/month). Card required; billed if the trial is not cancelled before it ends.

How to cancel: online from the help centre (“End free trial”) or your account.

Refund rule: Yearly subscriptions within 30 days of first purchase; none for a trial that converted, or for a renewal you did not cancel beforehand. In plain terms, LawDepot’s terms do not promise a refund for a trial that converted. Ask anyway, politely; the worst answer is no.

Two clauses to know: May be deleted after cancellation; later access may require a fee, so download first. And documents obtained under a free trial are Not for new transactions starting one month after your access ends.

LegalZoom attorney plan

What happened: you bought a Pro or Premium will or trust, and the bundled attorney plan renewed. For the Pro will, the plan renews at $25/month after 30 days; for Premium, the renewal is $199/year attorney plan after year one. LegalZoom’s contract says the reminder is sent About a week before billing, "as a courtesy only".

How to cancel: Online in My Account, or by phone.

Refund rule: attorney plan fees are refundable on this rule: Within 30 days, unless you have had a consultation. If you never booked a call, ask for the refund now. Your documents are unaffected by cancelling the plan.

Trust & Will membership

What happened: you added the Essentials membership at checkout ($49/year) and it renewed.

Refund rule: None for an active, paid membership. The plan itself is refundable under its help-centre policy (30 days from purchase), but a paid membership is not refunded. Cancel it in your account settings to stop the next renewal; you keep your digital download on the free tier.

GoodTrust

Refund rule: 14 days from purchase, free-trial days included. If you started a trial, the trial days count toward the 14. GoodTrust’s free trial rule: One trial only; cancel from your billing section. After a refund, Account drops to the Free plan; the will can no longer be downloaded, so download before asking.

What to write when you ask for a refund

Keep it short and factual:

I started a trial on [date] to make a will, and did not intend to continue the membership. I was charged [amount] on [date]. I have cancelled (confirmation attached) and have not used the service since the charge. Under your refund policy, please refund this charge.

Mention the company’s own rule if it supports you. Be polite; support teams have discretion.

If the company says no

• Ask once more, referring to the rule in its own terms if it applies.
• Check your state’s automatic renewal law. Several states require clear disclosure of renewal terms and an easy way to cancel. Rocket Lawyer’s terms explicitly allow for state law giving more than its policy.
• Card dispute, as a last resort, with your cancellation confirmation and the company’s reply as evidence.

How not to end up here again

If you still need a will, or need to update one, you do not have to use a subscription at all. Quicken WillMaker & Trust is one payment for a complete plan for your family, LegalZoom’s Basic tiers renew nothing, and FreeWill is free. Our page on online wills with no annual fee lists every one-time option, and our cheapest complete will page ranks them by price.